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No refunds, all sales are final.
Customers requesting a refund due to an accidental purchase or other special circumstance must notify us promptly by email, text message, or live chat. Please submit your request through one communication method only to avoid delays or duplicate requests.
Refunds are not guaranteed and will be considered solely on a case-by-case basis at our discretion. Any approved refund may be reduced by applicable merchant processing fees, which may range up to $25.
Any item which arrives damaged or defective will gladly be exchanged within 7 days of delivery date. We will ship a replacement free of charge, but only once. Any additional shipments may have processing and shipping costs attached.
If you ordered your documents electronically, please double check your spam folder. If you still have any issues locating your order, contact us right away! We will assist in locating your documents and resending them to you.
If you ordered your documents USPS, we have complete access to all our customer's tracking information, so we will be able to look up the status. If your documents are still unable to be located, we will gladly resend you your order free of charge, but only once. Any additional requests may require additional postage charges on your behalf.
If you have any questions please contact us at [email protected] and indicate your reference number in the subject line or e-mail body.